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Changes to Citizen’s Advice support

Citizens Advice are adapting their service to reduce the risk of coronavirus to clients volunteers and staff. They are withdrawing all face to face services and moving all remaining resource to providing help over the phone.

As they have many older volunteers who have had to withdraw, they are not seeing clients in person until further notice. They are concentrating their resources to provide help from the base at the Civic Centre via phone and webchat.

If you are in need of any advice, please use the following free resources:

  • www.citizensadvice.org.uk

  • www.castad.org.uk – For email advice and a local webchat service which is being created and should be available soon.

  • Call 01727 811118 – They will take a few details and arrange for an adviser to call back

  • Call 03444 111 444 – Adviceline

The CAB have asked that you bear with them at this time of unprecedented challenge.

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